Last Updated: 20 September 2026

At Gauwale, we take great care to ensure that our products are packed securely and delivered to you in good condition. Since our products are food items, we follow a specific return and refund policy for hygiene and safety reasons.

1. Returns

Due to the nature of our food products, we generally do not accept returns or exchanges once an order has been delivered, unless the product is received damaged, leaking, defective, incorrect, or otherwise qualifies under this policy.

Please check your package immediately after delivery.

2. Damaged or Leaking Product

If your Gauwale product arrives damaged, broken, leaking, or tampered with:

• Contact us within 48 hours of delivery.

• Share your order number.

• Provide clear photographs/videos of the product, packaging, shipping label, and damage.

• Our team will review the issue and, where appropriate, arrange a replacement or refund.

For faster assistance, please keep the original packaging until your complaint has been resolved.

3. Wrong Product Received

If you receive a product that is different from what you ordered, please contact us within 48 hours of delivery.

After verification, we may provide:

• A replacement with the correct product, or

• A refund, as applicable.

The incorrect product may need to be returned according to our instructions.

4. Missing Product

If any item is missing from your order, please contact us within 48 hours of delivery with your order details.

We will investigate the issue and, if verified, arrange the appropriate resolution.

5. Refunds

If your refund request is approved, the refund will generally be processed to the original payment method used for the order.

The time taken for the amount to appear in your account may depend on your bank, payment gateway, or payment service provider.

6. Refund Eligibility

A refund or replacement may be considered in cases such as:

• Product received damaged

• Product received leaking

• Product received in a tampered condition

• Wrong product delivered

• Product missing from the order

• Other genuine product-related issues verified by Gauwale

Refunds or replacements are subject to verification by our team.

7. Non-Returnable Products

For food safety and hygiene reasons, opened, used, partially consumed, or damaged products after delivery are generally not eligible for return or refund unless the issue was caused by Gauwale or the delivery process.

Change of mind, incorrect selection, or personal preference regarding taste, texture, aroma, or consistency generally does not qualify for a return or refund.

8. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Orders that have already been processed, packed, shipped, or dispatched may not be eligible for cancellation.

If an eligible cancellation is approved, the refund will be processed according to the applicable payment method.

9. Delivery Issues

If your order is delayed, returned to the sender, or affected by an incorrect or incomplete shipping address provided by the customer, please contact us.

Additional shipping charges may apply where the issue results from incorrect information provided by the customer.

10. How to Request a Return, Replacement, or Refund

Please contact us with the following information:

Email: support@gauwale.in
Website: gauwale.in

Please include:

• Order number

• Customer name

• Registered mobile number/email

• Description of the issue

• Clear photographs/videos of the product and packaging

• Any other information requested by our support team

Our team will review your request and communicate the next steps.

11. Contact Us

For any questions regarding returns, replacements, cancellations, or refunds, please contact:

Business Name: Gauwale
Email: support@gauwale.in
Phone: [8949675226]
Business Address: [mata ka than jodhpur]

Gauwale reserves the right to review each request individually and determine the appropriate resolution in accordance with applicable laws and our policies.