Privacy policy


Last Updated: 20 September 2026

At Gauwale, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from gauwale.in.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect the following information:

  • Full name

  • Mobile number

  • Email address

  • Billing and shipping address

  • Order and purchase details

  • Payment-related information

  • Information you provide when contacting customer support

  • Device, browser, IP address, and website usage information

  • Other information necessary to process your order or provide our services

We do not intentionally collect sensitive personal information unless it is necessary and permitted for a specific purpose.

2. How We Use Your Information

We may use your information to:

  • Process and deliver your orders

  • Confirm and provide updates about your orders

  • Process payments and refunds

  • Provide customer support

  • Respond to your questions and requests

  • Improve our website, products, and services

  • Prevent fraud, misuse, and unauthorized activities

  • Send service-related communications

  • Send promotional offers and marketing communications where permitted and, where required, with your consent

  • Comply with applicable laws and legal requirements

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

Gauwale does not intend to store your complete debit card, credit card, UPI PIN, CVV, or banking passwords on its own servers.

Payment information is handled by the applicable payment gateway according to its own privacy and security practices.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience.

Cookies may help us:

  • Keep items in your shopping cart

  • Remember your preferences

  • Understand website traffic and usage

  • Improve website performance

  • Provide relevant marketing or advertising, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Sharing of Information

We may share necessary information with trusted third-party service providers who help us operate our business, including:

  • Payment processors

  • Shipping and delivery partners

  • Website and technology service providers

  • Customer support providers

  • Marketing and analytics service providers, where applicable

  • Government authorities or law-enforcement agencies when legally required

We do not sell your personal information to third parties for their independent use.

6. Shopify

Our online store is powered by Shopify. Shopify may process certain information as necessary to provide the services that support our online store.

For information about how Shopify handles personal information, please refer to Shopify's applicable privacy policy.

7. Marketing Communications

If you have provided appropriate consent or where permitted by applicable law, we may contact you through email, SMS, WhatsApp, or other communication channels regarding:

  • New products

  • Offers and discounts

  • Order-related information

  • Promotional campaigns

  • Updates from Gauwale

You may request to stop receiving promotional communications at any time by contacting us or using the unsubscribe option provided in the communication.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order processing, customer service, accounting, legal, tax, fraud-prevention, and other legitimate business requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

10. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information where legally applicable

  • Withdrawal of consent where processing is based on consent

  • Information regarding how your personal information is being used

To make a privacy-related request, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended for children to make purchases independently.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, payment services, social media platforms, or other services.

Gauwale is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated version will be posted on this page with the revised Last Updated date.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Business Name: Gauwale
Website: gauwale.in
Email: [info@gauwale.in]
Phone: [8949675226]
Business Address: [mata ka than jodhpur]

We will make reasonable efforts to respond to privacy-related requests within the time required under applicable law.

By using Gauwale.in, you acknowledge that you have read and understood this Privacy Policy.